Client service • Warsaw •

Project Manager

They say that we are the experts in relationship marketing. We deal professionally with loyalty programs. The specialists are the greatest asset of the company. We are constantly developing, so we are looking for new people to join our team.

Your main tasks:

  • project management, analysis, KPI monitoring and reporting of ongoing tasks in projects in the area of loyalty, CRM and analytical programs (MarTech)
  • determining the requirements and scope of the client’s business needs
  • creation of proposals for the needs of existing and new clients (pricing, schedule and presentation – response to the brief)
  • preparation of briefs for work on ongoing projects for internal company departments or external companies
  • coordinating the work of external and internal suppliers (analytics, IT, creative agency and others)
  • conducting market analysis of loyalty programs and consumer trends (in particular, loyalty expectations, shopping attitudes, etc.) in Poland and around the world
  • drawing conclusions and presenting results based on analysis of data from sales and marketing areas and market trends
  • developing strategies for loyalty programs and recommending actions at the stage of conception, implementation, ongoing service or relaunch
  • consulting on ongoing projects, proposing solutions and consulting with the client
  • creation and updating of project documentation
  • functional testing of delivered solutions
  • substantive and operational responsibility for ongoing projects, including in particular within the established schedule and budget, together with billing and invoicing
  • ongoing contact with the client on operational activities and other project stakeholders
  • building and maintaining long-term relationships with current and potential clients and taking care of client satisfaction and good company image
  • identifying new opportunities for the development of ongoing projects (constant search for improvements and opportunities for optimization) and preparing recommendations related to it


  • university education and a minimum of 2 years of experience in a similar position
  • ability to analyze numerical data and draw conclusions
  • knowledge of marketing, mobile applications, technology trends
  • ability to analyze processes and write business and functional specifications for the team
  • knowledge of English to communicate freely (verbally and in writing)
  • advanced knowledge of MS Office (MS Excel – basic formulas, pivot tables; MS Power Point)
  • good organization of own and team work, self-reliance, diligence, accuracy
  • responsibility and commitment, determination and consistency in action
  • High communication and presentation skills
  • Ability to work under pressure
  • practical knowledge of agile project management methods
  • knowledge of project management tools (e.g. Jira, Redmine, Teams, Planner, Trello, Confluence, etc.).
  • ease and openness in learning new software from the usability side

We offer:

  • continuous development in a rapidly growing company
  • opportunity to work remotely in a hybrid system (to be agreed)
  • interesting and often innovative projects – work for the most popular brands on the market
  • work in a close-knit, professional team, where you have a real impact on the development of the company
  • employment contract / b2b contract, necessary work tools
  • private medical care (Luxmed)
  • opportunity to contribute to the Multisport card
  • opportunity to participate in English classes
  • fruit Wednesdays and sweet Fridays
  • access to a chill room with game consoles

Loyalty Point is a place where together we bring almost 20 years of experience in customer service, loyalty building and marketing campaigns. We value and nurture teamwork – everything we have achieved is the result of our cooperation based on solid pillars.

We deliver results - when creating projects, we feel responsible for our recommendations and execution. Whenever possible we establish a set of KPIs that define successful implementations in a measurable way. In our work we strive to provide the best results which make a real, positive impact on business development.
We know the value of empathy in business - business success is only possible when you deeply know and understand people's needs. When designing the strategies of our programs with passion and commitment, we study customers' needs and behaviour.
We know the value of empathy in business - business success is only possible when you deeply know and understand people's needs. When designing the strategies of our programs with passion and commitment, we study customers' needs and behaviour.
We develop new technologies - thanks to them the world is developing faster than ever before. As are the people's needs and behaviour. With the wise use of new opportunities we are able to offer unique and tailor-made solutions that are scalable. Effective, empathic, measurable and personal relationship with millions of customers is possible. We know how to design it, conduct it, and show its influence on the business.
We value and cultivate teamwork - everything we achieved is a result of teamwork, inspiration and confidence. It's simply worth it, and it pays off to work every day in a friendly atmosphere, supporting and developing your talents. We've tested it on ourselves.
LOYALTY POINT is implementing a project with Contribution from European Funds. Learn more